7.2.1 All bookings are not guaranteed unless ticketed and/or confirmed by the Supplier. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Fare change can occur even between the time of selection of flight and subsequent issuance. Therefore, the fare/ supplier tariff is not guaranteed till the issuance.
We will notify you of any fare changes and we do not assume any responsibility, financially or otherwise for any such fare changes made by the Supplier. We will notify you of the new fare and at that point you may either cancel or still purchase the product or service at the new cost. You have the right to cancel the booking if the fare change is unacceptable and will not be charged any fees for cancelling such a booking.
7.2.2 On cases of portal top-up is not yet credited to your BiyaheKo Portal account and/or guarantee request may not have been approved which may cause changes of the fares as you were unable to book to your portal due to insufficient balance, hence airfare may change since portal balance must be sufficient prior to ticketing. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to
cancel the booking at no cost to you.
7.2.3 Airline web traffic delays are suppliers’ control and nothing to do with the BiyaheKo services, these delays may cause fare increase and BiyaheKo are not in position to waive/accept any fare difference. Updated fare from the airline shall apply and passenger has the right to refuse on not to proceed the booking.
