7.3.1 All Cancel and Refund of Airline tickets are subject to airline terms and conditions. Refund requests may apply only if the airline terms & conditions of the ticket is refundable. On this part, cancel/refund penalty applies, and/or “No Show” tickets as additional penalty for passenger who did not show at the airport and/or boarding gate.
7.3.2 Ticket value that are lower than the airline penalty base on ticket restrictions shall not be process for refund. Unless, otherwise on special cases for tax refund and/or PH tax refund which passenger will coordinate directly to the government office (TIEZA) and not with GI.
7.3.3 Refund releasing varies with the airline timeline on processing (1-6months). Refund processing only starts when the execution of refund procedure to the GDS (Global Distribution System) has been done at the time when an Agent acknowledge to proceed to the Refund. For special cases, such as death case or medical case, passenger is required to complete the necessary airline requirements. GI will wait for the approval from the airline before proceeding to the refund execution. Therefore, cancellation/refund can be done only on special case once waiver is received from the supplier/airline
